Soft Skills Training

Sam undertakes soft skills training sessions with both individuals and groups or teams and has a wealth of experience in this field. Her clients include high-flying execs, school children, charities, care organisations, corporate and entrepreneurs; anyone who wants to make personal improvements.

Soft Skills Training

Not everyone is born with the innate ability to communicate with others, to relate to them or to see how they can be most effective in a group of mixed talent. Soft Skills is a suite of characteristics that enhance a persons abilities by making them more effective in translating them to others.

Why is it important?

Soft skills is a sociological term relating to a person’s Emotional Intelligence Quotient (EQ); the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterise relationships with other people.

Soft skills complement hard skills (part of a person’s IQ), which are the occupational and often technical requirements of a job and many other activities.

A person’s soft skill EQ is an important part of their individual contribution to the success of an organisation; particularly those organisations dealing with customers face-to-face are generally more successful if they train their staff to use these skills. Screening or training for personal habits or traits such as dependability and conscientiousness can yield significant return on investment for an organisation. For this reason, soft skills are increasingly sought out by employers in addition to standard qualifications. It has been suggested that in a number of professions soft skills may be more important over the long term than occupational skills.

The legal profession is one example where the ability to deal with people effectively and politely, more than their mere occupational skills, can determine the professional success of a lawyer. Increasingly, over the last two decades, it has been recognised that when IT Professionals acquire soft skills, better relationships are built between IT and the other business units within the enterprise, fostering alignment.

Soft Skills are behavioural competencies.

Also known as Interpersonal Skills, or People Skills, they include proficiencies such as communication skills, conflict resolution and negotiation, personal effectiveness, creative problem solving, strategic thinking, team building, influencing skills and selling skills, to name a few.

These are often found in expensive courses offered by large training organisations and held in classroom situations. Sam offers these learnings on a one to one basis as we all learn at different rates and have different points of reference.

The sessions are only two or three hours long and conducted mostly in the evenings or at weekends. They can be conducted remotely by phone, webinar, or Zoom/Skype if not in Shropshire. By conducting the training out of hours it can remain a private undertaking, and for smaller businesses that can ill-afford to have any absences it does not take anyone out of work. I believe it shows a commitment from the employee to use some of their own time for personal development whilst the company’s commitment to the employee is to pay for the education.

Soft Skills Training Courses

    • Improving Communication skills (See Presentation Coach page for a full list)
    • Asking difficult questions
    • Conflict resolutions – Tackling difficult people and difficult situations
    • Followership
    • Report Writing
    • Interview Practise
    • 20 ways to organise yourself
    • Procrastination solutions
    • Empowering your team
    • Leading by example
    • Connecting with remote workers
    • Improving time management/efficiency
    • Prioritising
    • Negotiation
    • Planning Effective Workshops
    • Problem Solving
    • Stakeholder management
    • Transformation planning
    • What’s your motivation?
    • Goal setting
    • Personal Development
    • How to say “No” and mean it
    • Are you getting the opportunities you want?

For more information or to book; please contact Sam here:

email:   mobile/text/WhatsApp: +44 (0)7973 490150

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